Hong Kong contact details
- AL-Touch Solutions Limited (一大方案有限公司)
- Room 907, Silvercord Tower 2, 30 Canton Road, Tsim Sha Tsui, Hong Kong
- Hong Kong telephone: +852 2333 2399
- WhatsApp +852 6388 6632
Enquiries about services across locations
Service locations are also available in Shenzhen and the Guangdong–Macao In-Depth Cooperation Zone. For projects across locations, provide the office addresses, existing systems, number of users and intended dates to help us plan the work required.
Incidents and sensitive information
For an initial enquiry, provide a brief description and the time the problem was discovered. Passwords, customer data and full incident records should be handled through a secure channel agreed by both parties. General contact channels do not automatically include emergency on-call coverage.
What to prepare before discussing a solution
For IT or cybersecurity enquiries, provide office locations, user numbers, existing systems and the issues you want to improve. For installation or relocation work, include the construction and cutover dates. For a suspected incident, first explain when it was discovered and its business impact; submit sensitive records and credentials only through an agreed secure channel.
Information and references
You may also want to know
Can I discuss a problem or quotation without knowing IT terminology?
Yes. Describe the problem in everyday terms, such as a printer that will not print, a customer not receiving email or unreliable meeting-room Wi-Fi. Include the number of users, locations and intended dates. You do not need to send passwords or complete customer records for an initial enquiry.
Should I send passwords or complete customer records through a general enquiry form?
No. Start with the necessary contact details and a brief description. The team can arrange a suitable channel for sensitive information if it is needed.
Other services and security planning
Prepare your needs before enquiring
Common needs
- You are unsure whether computer maintenance, engineering or system services are appropriate.
- You know which service you need and want to prepare an enquiry.
Which service do I need?
- Find services by need
Choose a service topic based on everyday issues and operational needs.
- Business computer maintenance
Everyday computer, account and IT support needs.
- Office IT infrastructure works
Plan relocation, networking and equipment integration.
- Business cybersecurity solutions
Identify the data and systems that need protection.
Prepare for an enquiry
- Approximate number of users and office locations.
- Main types of existing equipment and systems.
- Problems to address and your preferred timeframe.
For an initial enquiry, describe the issue and equipment only. Do not submit passwords or verification codes. The team will arrange a secure channel for sensitive documents and incident records.
Contact our Hong Kong teamCybersecurity · Safe AI use
Start a service enquiry securely
Begin with service needs, a system overview and impact. Before sharing passwords, personal data, full logs or incident evidence, agree a suitable transfer channel and handling scope with the team.