About AL-Touch
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A company profile to save and share, covering AL-Touch Solutions Limited, network and data security, AI / SI agent planning, project delivery and Hong Kong contact details.
Local Hong Kong cybersecurity expertise
AL-Touch Solutions Limited connects engineering, systems and security.
- Compliance awarenessApplicable requirements and control evidence
- Practical deliveryDeployment testing and ongoing follow-up
- Control over data sovereigntyStorage-location and data-flow planning
Our predecessor service began in 2008, and AL-Touch Solutions Limited was incorporated in 2013. We continue to provide IT and cybersecurity services, including Huorong Enterprise, WebRAY and GDMME solutions, for businesses in Hong Kong, Macau and the Greater Bay Area.
Integrate cybersecurity for Hong Kong businesses, balancing stable systems, daily maintenance and operating costs while protecting important systems and digital assets.
Core services Professional firewall configuration, vulnerability scanning, managed security services (MSS), risk assessment and incident response.
Team background in cybersecurity incident responseCCSS-R · Individual qualification records 2021–2024
Members of AL-Touch's technical team obtained CCSS-R cybersecurity incident-response professional credentials from the National Computer Network Intrusion Protection Center as early as 2021.
The supporting qualification records cover 2021–2024 and belong to individual team members. Project personnel, current qualifications and service scope can be reviewed during planning.
Professional credentials are held by technical team members. Results vary with the business environment. Compliance and data-sovereignty arrangements depend on institutional requirements, actual architecture and third-party data flows.
EQUIPMENT IMPORT & EXPORT · HONG KONG APPLICATION SUPPORT
Strategic commodities: import, export and application support
AL-Touch has completed registration related to strategic trade controls with Hong Kong's Trade and Industry Department (TID). We can help enterprises from different countries and regions, including Mainland China, prepare technical information for cybersecurity products such as firewalls, and assist with product pre-classification and applicable import or export licence applications for equipment moving through Hong Kong.
Product information and pre-classification
Organise models, specifications, encryption capabilities and intended use to support pre-classification applications.
Import and export licence documents
Prepare application forms, end-user and end-use information with supporting documents according to applicable requirements.
Further information and follow-up
Respond to TID enquiries and additional-document requests, tracking application status and records.
Whether a product is a controlled dual-use item depends on its model, technical specifications, cryptographic features, end use and applicable control lists. Product pre-classification and licences are reviewed by TID. Registration does not grant import or export permission for an individual shipment, and Hong Kong application arrangements do not replace requirements in other applicable jurisdictions.
AL-TOUCH BRANDS
AL-Touch brands and specialist websites
These brands and specialist websites are operated by AL-Touch, helping businesses find relevant information with planning and follow-up from the Hong Kong team.
Products, service regions and delivery arrangements are subject to each proposal and formal agreement.
Registered supplier
AL-Touch Solutions Limited
On this page 7 sections
Company profile
AL-Touch Solutions Limited (一大方案有限公司) is based at Silvercord in Tsim Sha Tsui, Hong Kong. Our predecessor, AL-Touch IT Solutions, began providing services in 2008, and the limited company was established in 2013. With an emphasis on technical expertise and steady development, we provide everyday IT maintenance, cybersecurity and system integration for businesses in Hong Kong and neighbouring areas.
From planning and equipment and software procurement to deployment and maintenance, AL-Touch develops integrated solutions around a company's existing resources. IT systems support day-to-day operations; our role is to provide technical support, help reduce operational risk and enable clients to focus on their core business.
Supplier registration and technical services
AL-Touch is listed as a registered supplier in the Airport Authority Hong Kong (AAHK) E-PROS e-procurement system and is a merchant able to accept government Purchasing Card (P-Card) payments under the relevant arrangements. Supplier registration and payment eligibility are separate from the technical assessment of a project; they do not mean that all products or services hold regulatory compliance certification.
The team draws on professional training and technical experience for incident response, malware tracing and system restoration. Work is carried out according to the incident scope, authorisation and agreed service arrangements.
Team qualifications and cybersecurity incident response experience
Team engineers have a training background associated with the National Computer Virus Emergency Response Center and previously obtained CCSS-R cybersecurity incident response competency credentials, bringing this experience to security planning, incident analysis and system recovery.
The supporting qualification records cover 2021–2024 and belong to individual team members. Project personnel, current qualifications and service scope can be reviewed during planning.
View full service informationExpand the remaining 4 sections for configurations, applications and service arrangements
Hardware integration and licensed software
AL-Touch works with technology from brands including xFusion and Zenarmor for hardware and network security solutions. We also arrange procurement of licensed software from Microsoft, Adobe, ESET, Acronis and other brands, with appropriate licensing and vendor support.
We provide partnership and procurement information for each brand and confirm the product scope, edition, applicable region, validity period and vendor support. Formal procurement documents identify the brand, edition and deployment region so that licensing and support responsibilities are clear.
Integrated hardware, software and security services
AL-Touch coordinates services that might otherwise be handled separately, bringing together xFusion hardware, Zenarmor security technology, licensed software and incident response work in a solution suited to the client.
From system and network design to equipment configuration, software deployment and maintenance, we define responsibilities and scope around business needs so that day-to-day operations and cybersecurity management can be planned together.
Our approach
We understand the importance of IT systems to business operations. AL-Touch provides technical support behind the scenes, working with technology from different brands to help clients reduce operational risk and focus on developing their core business.
Contact information
- Address: Room 907, Silvercord Tower 2, 30 Canton Road, Tsim Sha Tsui, Hong Kong
- Telephone: +852 2333 2399
- Website: www.al-touch.com.hk
Information and references
Understand our services through our company background
Common needs
- You want to understand the company before enquiring about services.
- You want a suitable starting point for everyday IT, engineering or security needs.
Which service do I need?
- Business computer maintenance
Everyday computer, account and IT support needs.
- Office IT infrastructure works
Plan relocation, networking and equipment integration.
- Business cybersecurity solutions
Identify the data and systems that need protection.
Prepare for an enquiry
- Approximate number of users and office locations.
- Main types of existing equipment and systems.
- Problems to address and your preferred timeframe.
For an initial enquiry, describe the issue and equipment only. Do not submit passwords or verification codes. The team will arrange a secure channel for sensitive documents and incident records.
Enquire about current business servicesCybersecurity and AI useExplore security planning, responsibilities and acceptance considerations
Cybersecurity · Safe AI use
IT services and security management
Organise assets, responsibilities and improvement priorities across equipment, networks, systems, business data and AI. Confirm specific services and deliverables in the project.
You may also want to know
What support can a small business without an IT department discuss first?
Start with everyday needs for staff computers, email, networks, servers and backups. Tell us the equipment numbers, locations and problems you want to improve so we can discuss maintenance, integration and priorities.
How does AL-Touch support procurement by larger organisations?
The company is listed in AAHK's E-PROS supplier directory and can accept government Purchasing Card payments under the applicable arrangements. Equipment, services, licensing and project capability must still be assessed against each procurement specification.
What information is provided when procuring licensed software?
Applicable licensing and vendor-support documentation is provided for the brand and product. We check editions, regions and deployment requirements, and identify each brand's partnership status and support scope separately.
What technical support can be arranged after a cyberattack?
The team can arrange response, malware tracing and system restoration according to the incident scope. Historical CCSS-R credentials belong to individual team members. Actual support hours and work are governed by the service arrangements.
